Politique de remboursement

 

We want you to love your purchase. If you’re not completely satisfied, here’s how we handle returns and refunds:

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✅ Eligibility for Returns

• You may request a return within 14 days of receiving your item.

• To be eligible, the item must be unused, in its original packaging, and in the same condition as received.

• Returns are only accepted for defective, damaged, or incorrect items.

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❌ Non-Returnable Items

• Custom orders or items marked final sale

• Products showing signs of use or wear

• Return requests made after 14 days of delivery

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💸 Refund Process

• Once your return is received and inspected, we’ll notify you by email.

• If approved, your refund will be processed within 5–7 business days via the original payment method.

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📦 Return Shipping

• Customers are responsible for return shipping costs, unless the item is defective or incorrect.

• We recommend using a trackable shipping service.

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📩 How to Start a Return

To request a return or report an issue, contact us at Shop509craft@gmail.com with your order number, reason for return, and clear photos (if applicable).

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💬 Need Help?

If you have questions about your order, contact our team at Shop509craft@gmail.com we’re here to help.