Phone cases

Every case is made for the exact phone model you select at checkout. For that reason we cannot accept returns or give refunds when:

• the wrong model was selected when ordering
• you changed your mind
• the design is not what you pictured
• you changed phones after ordering

Damaged or defective phone case

If your case arrives damaged, broken or with a printing defect, we send you a new one at no cost.

1. Email us within 3 days of deliveryWrite to shop509craft@gmail.com and include your order number.
2. Attach clear photosShow the case and the packaging it came in.
3. We send your replacementOnce we check your photos, a replacement ships free. It follows the same 6 to 10 business day delivery.

Sweaters, cardigans, scarves and necklaces

You can return these items if they are unworn and in the condition you received them. Return shipping is at your expense.

1. Contact us within 14 days of deliveryEmail shop509craft@gmail.com with your order number and the item you want to return.
2. Send it backWe reply with the return address and instructions.
3. Get your refundOnce we receive and check the item, we refund its price to your original payment method.

Parcel not received

If your order has not arrived once your delivery window has passed, email us with your order number. See shipping and delivery for the expected times.